{"id":47,"date":"2026-03-30T16:54:16","date_gmt":"2026-03-30T16:54:16","guid":{"rendered":"https:\/\/wordpress-i6njc.wasmer.app\/?page_id=47"},"modified":"2026-03-30T16:54:16","modified_gmt":"2026-03-30T16:54:16","slug":"chinh-sach-doi-tra-hang-hoan-tien","status":"publish","type":"page","link":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/chinh-sach-doi-tra-hang-hoan-tien\/","title":{"rendered":"CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 H\u00c0NG & HO\u00c0N TI\u1ec0N"},"content":{"rendered":"\n

Nh\u1eb1m \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i v\u00e0 s\u1ef1 an t\u00e2m t\u1ed1i \u0111a cho Qu\u00fd kh\u00e1ch khi mua s\u1eafm t\u1ea1i [T\u00ean C\u00f4ng Ty\/Website c\u1ee7a b\u1ea1n]<\/strong>, ch\u00fang t\u00f4i \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng v\u1edbi c\u00e1c quy \u0111\u1ecbnh c\u1ee5 th\u1ec3 nh\u01b0 sau:<\/p>\n\n\n\n

1. Th\u1eddi gian \u00e1p d\u1ee5ng \u0111\u1ed5i\/tr\u1ea3<\/h3>\n\n\n\n

Qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 y\u00eau c\u1ea7u \u0111\u1ed5i ho\u1eb7c tr\u1ea3 s\u1ea3n ph\u1ea9m trong v\u00f2ng [07 – 15] ng\u00e0y<\/strong> k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng th\u00e0nh c\u00f4ng (c\u0103n c\u1ee9 theo bi\u00ean nh\u1eadn c\u1ee7a \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n ho\u1eb7c h\u00f3a \u0111\u01a1n mua h\u00e0ng).<\/p>\n\n\n\n

2. \u0110i\u1ec1u ki\u1ec7n ch\u1ea5p nh\u1eadn \u0111\u1ed5i\/tr\u1ea3<\/h3>\n\n\n\n

S\u1ea3n ph\u1ea9m ch\u1ec9 \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn \u0111\u1ed5i\/tr\u1ea3 khi \u0111\u00e1p \u1ee9ng t\u1ea5t c\u1ea3<\/strong> c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau:<\/p>\n\n\n\n

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  • T\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m:<\/strong> S\u1ea3n ph\u1ea9m c\u00f2n m\u1edbi 100%, ch\u01b0a qua s\u1eed d\u1ee5ng, kh\u00f4ng b\u1ecb tr\u1ea7y x\u01b0\u1edbc, m\u00f3p m\u00e9o, d\u00ednh b\u1ea9n hay c\u00f3 d\u1ea5u hi\u1ec7u \u0111\u00e3 can thi\u1ec7p s\u1eeda ch\u1eefa.<\/li>\n\n\n\n
  • Bao b\u00ec v\u00e0 Ph\u1ee5 ki\u1ec7n:<\/strong> C\u00f2n nguy\u00ean bao b\u00ec \u0111\u00f3ng g\u00f3i c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t, nguy\u00ean tem m\u00e1c, seal (n\u1ebfu c\u00f3). \u0110\u1ea7y \u0111\u1ee7 c\u00e1c ph\u1ee5 ki\u1ec7n, linh ki\u1ec7n \u0111i k\u00e8m v\u00e0 qu\u00e0 t\u1eb7ng khuy\u1ebfn m\u00e3i (n\u1ebfu c\u00f3).<\/li>\n\n\n\n
  • Gi\u1ea5y t\u1edd ch\u1ee9ng t\u1eeb:<\/strong> C\u00f3 \u0111\u1ea7y \u0111\u1ee7 ch\u1ee9ng t\u1eeb k\u00e8m theo nh\u01b0: H\u00f3a \u0111\u01a1n mua h\u00e0ng, phi\u1ebfu xu\u1ea5t kho, phi\u1ebfu b\u1ea3o h\u00e0nh, s\u00e1ch h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n\n\n\n

    3. C\u00e1c tr\u01b0\u1eddng h\u1ee3p H\u1ee2P L\u1ec6 \u0111\u01b0\u1ee3c \u0111\u1ed5i\/tr\u1ea3<\/h3>\n\n\n\n

    Ch\u00fang t\u00f4i h\u1ed7 tr\u1ee3 \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m m\u1edbi ho\u1eb7c ho\u00e0n ti\u1ec1n \u0111\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n\n\n\n

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    • L\u1ed7i t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t:<\/strong> S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i k\u1ef9 thu\u1eadt, kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng \u0111\u00fang th\u00f4ng s\u1ed1 do nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n\n\n\n
    • L\u1ed7i t\u1eeb [T\u00ean C\u00f4ng Ty\/Website]:<\/strong> Giao sai s\u1ea3n ph\u1ea9m (sai m\u00e3, sai model, sai m\u00e0u s\u1eafc) ho\u1eb7c thi\u1ebfu ph\u1ee5 ki\u1ec7n so v\u1edbi \u0111\u01a1n \u0111\u1eb7t h\u00e0ng.<\/li>\n\n\n\n
    • L\u1ed7i do v\u1eadn chuy\u1ec3n:<\/strong> S\u1ea3n ph\u1ea9m b\u1ecb b\u1ec3 v\u1ee1, bi\u1ebfn d\u1ea1ng nghi\u00eam tr\u1ecdng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n (Qu\u00fd kh\u00e1ch vui l\u00f2ng t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng v\u00e0 li\u00ean h\u1ec7 ngay v\u1edbi ch\u00fang t\u00f4i, k\u00e8m theo video\/h\u00ecnh \u1ea3nh m\u1edf h\u1ed9p).<\/li>\n<\/ul>\n\n\n\n

      4. C\u00e1c tr\u01b0\u1eddng h\u1ee3p KH\u00d4NG ch\u1ea5p nh\u1eadn \u0111\u1ed5i\/tr\u1ea3<\/h3>\n\n\n\n
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      • S\u1ea3n ph\u1ea9m \u0111\u00e3 qu\u00e1 th\u1eddi h\u1ea1n \u0111\u1ed5i\/tr\u1ea3 theo quy \u0111\u1ecbnh.<\/li>\n\n\n\n
      • S\u1ea3n ph\u1ea9m \u0111\u00e3 qua s\u1eed d\u1ee5ng, kh\u00f4ng c\u00f2n nguy\u00ean v\u1eb9n, m\u1ea5t tem m\u00e1c, tr\u1ea7y x\u01b0\u1edbc do l\u1ed7i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n
      • Kh\u00e1ch h\u00e0ng t\u1ef1 \u00fd th\u00e1o d\u1ee1, s\u1eeda ch\u1eefa s\u1ea3n ph\u1ea9m.<\/li>\n\n\n\n
      • C\u00e1c v\u1eadt t\u01b0 ti\u00eau hao (v\u00ed d\u1ee5: d\u1ea7u nh\u1edbt, h\u00f3a ch\u1ea5t, l\u01b0\u1ee1i c\u01b0a, m\u0169i khoan…) \u0111\u00e3 b\u1ecb b\u00f3c seal s\u1eed d\u1ee5ng.<\/li>\n\n\n\n
      • S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u1eb7t h\u00e0ng s\u1ea3n xu\u1ea5t ri\u00eang ho\u1eb7c nh\u1eadp kh\u1ea9u theo y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n\n\n\n

        5. Quy tr\u00ecnh th\u1ef1c hi\u1ec7n \u0111\u1ed5i\/tr\u1ea3<\/h3>\n\n\n\n
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        1. B\u01b0\u1edbc 1: G\u1eedi y\u00eau c\u1ea7u.<\/strong> Qu\u00fd kh\u00e1ch li\u00ean h\u1ec7 qua Hotline [S\u1ed1 Hotline]<\/strong> ho\u1eb7c Zalo\/Email \u0111\u1ec3 th\u00f4ng b\u00e1o t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m, cung c\u1ea5p m\u00e3 \u0111\u01a1n h\u00e0ng v\u00e0 video\/h\u00ecnh \u1ea3nh th\u1ef1c t\u1ebf c\u1ee7a s\u1ea3n ph\u1ea9m.<\/li>\n\n\n\n
        2. B\u01b0\u1edbc 2: X\u00e1c nh\u1eadn.<\/strong> Nh\u00e2n vi\u00ean CSKH s\u1ebd ti\u1ebfp nh\u1eadn, ki\u1ec3m tra th\u00f4ng tin v\u00e0 h\u01b0\u1edbng d\u1eabn Qu\u00fd kh\u00e1ch g\u1eedi s\u1ea3n ph\u1ea9m v\u1ec1 kho\/c\u1eeda h\u00e0ng.<\/li>\n\n\n\n
        3. B\u01b0\u1edbc 3: G\u1eedi h\u00e0ng v\u1ec1 kho.<\/strong> Qu\u00fd kh\u00e1ch \u0111\u00f3ng g\u00f3i c\u1ea9n th\u1eadn v\u00e0 g\u1eedi s\u1ea3n ph\u1ea9m k\u00e8m \u0111\u1ea7y \u0111\u1ee7 ph\u1ee5 ki\u1ec7n, gi\u1ea5y t\u1edd v\u1ec1 \u0111\u1ecba ch\u1ec9: [\u0110\u1ecba ch\u1ec9 nh\u1eadn h\u00e0ng \u0111\u1ed5i tr\u1ea3]<\/strong>.<\/li>\n\n\n\n
        4. B\u01b0\u1edbc 4: Th\u1ea9m \u0111\u1ecbnh v\u00e0 X\u1eed l\u00fd.<\/strong> \u0110\u1ed9i ng\u0169 k\u1ef9 thu\u1eadt s\u1ebd ki\u1ec3m tra s\u1ea3n ph\u1ea9m trong v\u00f2ng [2 – 4] ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>. Sau khi th\u1ea9m \u0111\u1ecbnh \u0111\u1ea1t y\u00eau c\u1ea7u, ch\u00fang t\u00f4i s\u1ebd ti\u1ebfn h\u00e0nh g\u1eedi s\u1ea3n ph\u1ea9m thay th\u1ebf ho\u1eb7c ho\u00e0n ti\u1ec1n cho Qu\u00fd kh\u00e1ch.<\/li>\n<\/ol>\n\n\n\n

          6. Chi ph\u00ed v\u1eadn chuy\u1ec3n v\u00e0 Ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n ti\u1ec1n<\/h3>\n\n\n\n
            \n
          • Chi ph\u00ed v\u1eadn chuy\u1ec3n:<\/strong>\n
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            • Mi\u1ec5n ph\u00ed 100%:<\/strong> N\u1ebfu l\u1ed7i thu\u1ed9c v\u1ec1 nh\u00e0 s\u1ea3n xu\u1ea5t, l\u1ed7i giao sai h\u00e0ng ho\u1eb7c h\u01b0 h\u1ecfng do v\u1eadn chuy\u1ec3n c\u1ee7a ch\u00fang t\u00f4i.<\/li>\n\n\n\n
            • Kh\u00e1ch h\u00e0ng ch\u1ecbu ph\u00ed:<\/strong> N\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u1ed5i \u00fd mu\u1ed1n \u0111\u1ed5i sang model\/s\u1ea3n ph\u1ea9m kh\u00e1c (ch\u1ec9 \u00e1p d\u1ee5ng n\u1ebfu s\u1ea3n ph\u1ea9m c\u0169 ch\u01b0a b\u00f3c seal\/ch\u01b0a s\u1eed d\u1ee5ng).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
            • Ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n ti\u1ec1n:<\/strong> Ti\u1ec1n s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n tr\u1ea3 qua Chuy\u1ec3n kho\u1ea3n ng\u00e2n h\u00e0ng<\/strong> v\u00e0o \u0111\u00fang s\u1ed1 t\u00e0i kho\u1ea3n m\u00e0 Qu\u00fd kh\u00e1ch cung c\u1ea5p.<\/li>\n\n\n\n
            • Th\u1eddi gian ho\u00e0n ti\u1ec1n:<\/strong> T\u1eeb [3 – 5] ng\u00e0y l\u00e0m vi\u1ec7c<\/strong> k\u1ec3 t\u1eeb khi ch\u00fang t\u00f4i x\u00e1c nh\u1eadn s\u1ea3n ph\u1ea9m tr\u1ea3 v\u1ec1 \u0111\u1ea1t y\u00eau c\u1ea7u.<\/li>\n<\/ul>\n\n\n\n
              \n\n\n\n

              Th\u00f4ng tin h\u1ed7 tr\u1ee3 \u0110\u1ed5i\/Tr\u1ea3 h\u00e0ng:<\/strong><\/p>\n\n\n\n

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              • Hotline CSKH:<\/strong> [S\u1ed1 \u0111i\u1ec7n tho\u1ea1i]<\/li>\n\n\n\n
              • Email:<\/strong> [Email h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3, v\u00ed d\u1ee5: cskh@tencongty.com]<\/li>\n<\/ul>\n\n\n\n
                \n\n\n\n

                B\u1ea1n c\u00f3 mu\u1ed1n t\u00f4i ti\u1ebfp t\u1ee5c l\u00ean khung n\u1ed9i dung cho Ch\u00ednh s\u00e1ch V\u1eadn chuy\u1ec3n & Giao nh\u1eadn (Shipping Policy)<\/strong> \u0111\u1ec3 b\u1ed9 quy \u0111\u1ecbnh c\u1ee7a website mua s\u1eafm ho\u00e0n h\u1ea3o v\u00e0 \u0111\u1ed3ng b\u1ed9 kh\u00f4ng?<\/p>\n","protected":false},"excerpt":{"rendered":"

                Nh\u1eb1m \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i v\u00e0 s\u1ef1 an t\u00e2m t\u1ed1i \u0111a cho Qu\u00fd kh\u00e1ch khi mua s\u1eafm t\u1ea1i [T\u00ean C\u00f4ng Ty\/Website c\u1ee7a b\u1ea1n], ch\u00fang t\u00f4i \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng v\u1edbi c\u00e1c quy \u0111\u1ecbnh c\u1ee5 th\u1ec3 nh\u01b0 sau: 1. Th\u1eddi gian \u00e1p d\u1ee5ng \u0111\u1ed5i\/tr\u1ea3 Qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 y\u00eau c\u1ea7u \u0111\u1ed5i ho\u1eb7c […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-47","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/pages\/47","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/comments?post=47"}],"version-history":[{"count":0,"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/pages\/47\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/media?parent=47"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}