{"id":46,"date":"2026-03-30T16:51:50","date_gmt":"2026-03-30T16:51:50","guid":{"rendered":"https:\/\/wordpress-i6njc.wasmer.app\/?page_id=46"},"modified":"2026-03-30T16:51:50","modified_gmt":"2026-03-30T16:51:50","slug":"chinh-sach-bao-hanh","status":"publish","type":"page","link":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/chinh-sach-bao-hanh\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh"},"content":{"rendered":"\n<p>C\u1ea3m \u01a1n Qu\u00fd kh\u00e1ch \u0111\u00e3 tin t\u01b0\u1edfng v\u00e0 mua s\u1eafm thi\u1ebft b\u1ecb, v\u1eadt t\u01b0 t\u1ea1i <strong>[T\u00ean C\u00f4ng Ty\/Website c\u1ee7a b\u1ea1n]<\/strong>. Ch\u00fang t\u00f4i lu\u00f4n cam k\u1ebft mang \u0111\u1ebfn nh\u1eefng s\u1ea3n ph\u1ea9m ch\u00ednh h\u00e3ng, ch\u1ea5t l\u01b0\u1ee3ng cao c\u00f9ng d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i t\u1ed1t nh\u1ea5t.<\/p>\n\n\n\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 chi ti\u1ebft quy \u0111\u1ecbnh v\u1ec1 ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh c\u1ee7a ch\u00fang t\u00f4i:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. \u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh h\u1ee3p l\u1ec7<\/h3>\n\n\n\n<p>S\u1ea3n ph\u1ea9m c\u1ee7a Qu\u00fd kh\u00e1ch s\u1ebd \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh mi\u1ec5n ph\u00ed n\u1ebfu \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ngu\u1ed3n g\u1ed1c:<\/strong> S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c mua t\u1ea1i h\u1ec7 th\u1ed1ng c\u1eeda h\u00e0ng ho\u1eb7c website ch\u00ednh th\u1ee9c c\u1ee7a <strong>[T\u00ean C\u00f4ng Ty\/Website]<\/strong>.<\/li>\n\n\n\n<li><strong>Th\u1eddi h\u1ea1n:<\/strong> S\u1ea3n ph\u1ea9m c\u00f2n trong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh theo quy \u0111\u1ecbnh c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t (t\u00ednh t\u1eeb ng\u00e0y mua h\u00e0ng ghi tr\u00ean h\u00f3a \u0111\u01a1n ho\u1eb7c ng\u00e0y k\u00edch ho\u1ea1t b\u1ea3o h\u00e0nh \u0111i\u1ec7n t\u1eed).<\/li>\n\n\n\n<li><strong>L\u1ed7i s\u1ea3n ph\u1ea9m:<\/strong> H\u01b0 h\u1ecfng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh l\u00e0 do l\u1ed7i k\u1ef9 thu\u1eadt t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n\n\n\n<li><strong>Gi\u1ea5y t\u1edd &amp; Tem nh\u00e3n:<\/strong> C\u00f2n \u0111\u1ea7y \u0111\u1ee7 h\u00f3a \u0111\u01a1n mua h\u00e0ng, phi\u1ebfu b\u1ea3o h\u00e0nh (n\u1ebfu c\u00f3). Tem b\u1ea3o h\u00e0nh, m\u00e3 v\u1ea1ch, s\u1ed1 seri tr\u00ean s\u1ea3n ph\u1ea9m ph\u1ea3i c\u00f2n nguy\u00ean v\u1eb9n, kh\u00f4ng c\u00f3 d\u1ea5u hi\u1ec7u c\u1ea1o s\u1eeda, ch\u1eafp v\u00e1 hay r\u00e1ch n\u00e1t.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p t\u1eeb ch\u1ed1i b\u1ea3o h\u00e0nh (B\u1ea3o h\u00e0nh c\u00f3 t\u00ednh ph\u00ed)<\/h3>\n\n\n\n<p>Ch\u00fang t\u00f4i xin ph\u00e9p t\u1eeb ch\u1ed1i b\u1ea3o h\u00e0nh mi\u1ec5n ph\u00ed \u0111\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau (h\u1ed7 tr\u1ee3 s\u1eeda ch\u1eefa c\u00f3 t\u00ednh ph\u00ed n\u1ebfu Qu\u00fd kh\u00e1ch c\u00f3 nhu c\u1ea7u):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u1ea3n ph\u1ea9m \u0111\u00e3 h\u1ebft th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh.<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng do l\u1ed7i c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng (r\u01a1i v\u1ee1, m\u00f3p m\u00e9o, tr\u1ea7y x\u01b0\u1edbc, bi\u1ebfn d\u1ea1ng, t\u1ef1 \u00fd th\u00e1o l\u1eafp&#8230;).<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng do s\u1eed d\u1ee5ng sai ngu\u1ed3n \u0111i\u1ec7n, sai m\u1ee5c \u0111\u00edch, kh\u00f4ng tu\u00e2n th\u1ee7 t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m b\u1ecb can thi\u1ec7p, s\u1eeda ch\u1eefa b\u1edfi c\u00e1c c\u00e1 nh\u00e2n\/\u0111\u01a1n v\u1ecb kh\u00f4ng \u0111\u01b0\u1ee3c <strong>[T\u00ean C\u00f4ng Ty\/Website]<\/strong> ho\u1eb7c h\u00e3ng \u1ee7y quy\u1ec1n.<\/li>\n\n\n\n<li>H\u01b0 h\u1ecfng do c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i nh\u01b0: thi\u00ean tai, h\u1ecfa ho\u1ea1n, l\u0169 l\u1ee5t, s\u00e9t \u0111\u00e1nh, c\u00f4n tr\u00f9ng x\u00e2m nh\u1eadp, ho\u1eb7c b\u1ea3o qu\u1ea3n trong m\u00f4i tr\u01b0\u1eddng \u1ea9m \u01b0\u1edbt, h\u00f3a ch\u1ea5t \u0103n m\u00f2n.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Th\u1eddi gian v\u00e0 \u0111\u1ecba \u0111i\u1ec3m b\u1ea3o h\u00e0nh<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Th\u1eddi gian b\u1ea3o h\u00e0nh:<\/strong> Ph\u1ee5 thu\u1ed9c v\u00e0o t\u1eebng lo\u1ea1i thi\u1ebft b\u1ecb\/v\u1eadt t\u01b0 c\u1ee5 th\u1ec3 (th\u00f4ng th\u01b0\u1eddng t\u1eeb 6 th\u00e1ng \u0111\u1ebfn 24 th\u00e1ng). Th\u1eddi gian n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o chi ti\u1ebft tr\u00ean trang th\u00f4ng tin s\u1ea3n ph\u1ea9m v\u00e0 tr\u00ean phi\u1ebfu b\u1ea3o h\u00e0nh.<\/li>\n\n\n\n<li><strong>Th\u1eddi gian x\u1eed l\u00fd:<\/strong> T\u1eeb <strong>[3 &#8211; 7]<\/strong> ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb khi ch\u00fang t\u00f4i ti\u1ebfp nh\u1eadn s\u1ea3n ph\u1ea9m (kh\u00f4ng t\u00ednh Ch\u1ee7 nh\u1eadt v\u00e0 ng\u00e0y L\u1ec5). \u0110\u1ed1i v\u1edbi c\u00e1c l\u1ed7i ph\u1ee9c t\u1ea1p c\u1ea7n g\u1eedi v\u1ec1 h\u00e3ng, th\u1eddi gian c\u00f3 th\u1ec3 k\u00e9o d\u00e0i h\u01a1n v\u00e0 ch\u00fang t\u00f4i s\u1ebd th\u00f4ng b\u00e1o tr\u1ef1c ti\u1ebfp \u0111\u1ebfn Qu\u00fd kh\u00e1ch.<\/li>\n\n\n\n<li><strong>\u0110\u1ecba \u0111i\u1ec3m ti\u1ebfp nh\u1eadn:<\/strong> Qu\u00fd kh\u00e1ch vui l\u00f2ng mang ho\u1eb7c g\u1eedi s\u1ea3n ph\u1ea9m tr\u1ef1c ti\u1ebfp \u0111\u1ebfn Trung t\u00e2m b\u1ea3o h\u00e0nh c\u1ee7a ch\u00fang t\u00f4i t\u1ea1i: <strong>[\u0110\u1ecba ch\u1ec9 chi ti\u1ebft]<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Quy tr\u00ecnh b\u1ea3o h\u00e0nh<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>B\u01b0\u1edbc 1: Ti\u1ebfp nh\u1eadn th\u00f4ng tin.<\/strong> Qu\u00fd kh\u00e1ch li\u00ean h\u1ec7 qua Hotline <strong>[S\u1ed1 Hotline]<\/strong> ho\u1eb7c mang s\u1ea3n ph\u1ea9m tr\u1ef1c ti\u1ebfp \u0111\u1ebfn c\u1eeda h\u00e0ng\/trung t\u00e2m b\u1ea3o h\u00e0nh.<\/li>\n\n\n\n<li><strong>B\u01b0\u1edbc 2: Ki\u1ec3m tra t\u00ecnh tr\u1ea1ng.<\/strong> K\u1ef9 thu\u1eadt vi\u00ean s\u1ebd ki\u1ec3m tra, \u0111\u00e1nh gi\u00e1 l\u1ed7i v\u00e0 x\u00e1c \u0111\u1ecbnh s\u1ea3n ph\u1ea9m c\u00f3 \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh hay kh\u00f4ng.<\/li>\n\n\n\n<li><strong>B\u01b0\u1edbc 3: Ti\u1ebfn h\u00e0nh b\u1ea3o h\u00e0nh.<\/strong> * N\u1ebfu l\u1ed7i nh\u1eb9: Kh\u1eafc ph\u1ee5c v\u00e0 s\u1eeda ch\u1eefa nhanh ch\u00f3ng.\n<ul class=\"wp-block-list\">\n<li>N\u1ebfu l\u1ed7i n\u1eb7ng ho\u1eb7c c\u1ea7n linh ki\u1ec7n thay th\u1ebf: L\u00ean bi\u00ean nh\u1eadn v\u00e0 h\u1eb9n ng\u00e0y tr\u1ea3 s\u1ea3n ph\u1ea9m.<\/li>\n\n\n\n<li>\u0110\u1ed5i m\u1edbi: \u00c1p d\u1ee5ng v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 ch\u00ednh s\u00e1ch l\u1ed7i 1 \u0111\u1ed5i 1 trong <strong>[X]<\/strong> ng\u00e0y \u0111\u1ea7u ti\u00ean.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>B\u01b0\u1edbc 4: B\u00e0n giao s\u1ea3n ph\u1ea9m.<\/strong> Nh\u00e2n vi\u00ean li\u00ean h\u1ec7 Qu\u00fd kh\u00e1ch \u0111\u1ebfn nh\u1eadn l\u1ea1i s\u1ea3n ph\u1ea9m ho\u1eb7c g\u1eedi chuy\u1ec3n ph\u00e1t v\u1ec1 \u0111\u1ecba ch\u1ec9 c\u1ee7a Qu\u00fd kh\u00e1ch.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">5. Chi ph\u00ed v\u1eadn chuy\u1ec3n (N\u1ebfu c\u00f3)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tr\u01b0\u1eddng h\u1ee3p b\u1ea3o h\u00e0nh h\u1ee3p l\u1ec7:<\/strong> <strong>[T\u00ean C\u00f4ng Ty\/Website]<\/strong> s\u1ebd h\u1ed7 tr\u1ee3 <strong>[100% ho\u1eb7c 50%]<\/strong> chi ph\u00ed v\u1eadn chuy\u1ec3n s\u1ea3n ph\u1ea9m \u0111i v\u00e0 v\u1ec1.<\/li>\n\n\n\n<li><strong>Tr\u01b0\u1eddng h\u1ee3p b\u1ea3o h\u00e0nh t\u00ednh ph\u00ed (ngo\u00e0i b\u1ea3o h\u00e0nh):<\/strong> Qu\u00fd kh\u00e1ch vui l\u00f2ng thanh to\u00e1n to\u00e0n b\u1ed9 chi ph\u00ed v\u1eadn chuy\u1ec3n.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Th\u00f4ng tin li\u00ean h\u1ec7 B\u1ed9 ph\u1eadn B\u1ea3o h\u00e0nh:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hotline K\u1ef9 thu\u1eadt \/ B\u1ea3o h\u00e0nh:<\/strong> [S\u1ed1 \u0111i\u1ec7n tho\u1ea1i]<\/li>\n\n\n\n<li><strong>Email h\u1ed7 tr\u1ee3:<\/strong> [Email c\u1ee7a b\u1ea1n, v\u00ed d\u1ee5: baohanh@tencongty.com]<\/li>\n\n\n\n<li><strong>Th\u1eddi gian l\u00e0m vi\u1ec7c:<\/strong> T\u1eeb [08:00 \u0111\u1ebfn 17:30], t\u1eeb [Th\u1ee9 2 \u0111\u1ebfn Th\u1ee9 7].<\/li>\n<\/ul>\n\n\n\n<p><strong>[T\u00ean C\u00f4ng Ty\/Website]<\/strong> r\u1ea5t h\u00e2n h\u1ea1nh \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 Qu\u00fd kh\u00e1ch!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>B\u1ea1n c\u00f3 mu\u1ed1n t\u00f4i ph\u00e1c th\u1ea3o th\u00eam m\u1eabu cho <strong>Ch\u00ednh s\u00e1ch \u0110\u1ed5i\/Tr\u1ea3 h\u00e0ng (Refund &amp; Return Policy)<\/strong> ho\u1eb7c <strong>Ch\u00ednh s\u00e1ch V\u1eadn chuy\u1ec3n<\/strong> \u0111\u1ec3 website c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c ho\u00e0n thi\u1ec7n v\u00e0 chuy\u00ean nghi\u1ec7p h\u01a1n kh\u00f4ng?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u1ea3m \u01a1n Qu\u00fd kh\u00e1ch \u0111\u00e3 tin t\u01b0\u1edfng v\u00e0 mua s\u1eafm thi\u1ebft b\u1ecb, v\u1eadt t\u01b0 t\u1ea1i [T\u00ean C\u00f4ng Ty\/Website c\u1ee7a b\u1ea1n]. Ch\u00fang t\u00f4i lu\u00f4n cam k\u1ebft mang \u0111\u1ebfn nh\u1eefng s\u1ea3n ph\u1ea9m ch\u00ednh h\u00e3ng, ch\u1ea5t l\u01b0\u1ee3ng cao c\u00f9ng d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i t\u1ed1t nh\u1ea5t. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 chi ti\u1ebft quy \u0111\u1ecbnh v\u1ec1 ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh c\u1ee7a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/pages\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/comments?post=46"}],"version-history":[{"count":0,"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/pages\/46\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress-i6njc.wasmer.app\/index.php\/wp-json\/wp\/v2\/media?parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}